Terms and Conditions

- During normal working hours (Mon-Fri 9-5), £40 per hour.

- Out of hours (evenings, weekends & bank holidays), £45 per hour

- Performance, Events and Conference bookings fees are available on request.

- All bookings are subject to a minimum 2 hr fee.

- Quotes will vary based on the booking request i.e. location, preparation time, recorded sessions etc.  

- Invoices are to be paid within 30 days or additional charges will be applied.

All cancellations are treated as follows:

- Cancelled more than 14 days prior to booking ,no charge.

- Cancelled between 8-14 days, 50% of fee.

- Cancelled 7 days or less, 100% of the fee. 

- Any travel expense already incurred will also be charged. 

- Postponed bookings will be treated in the same manner as cancellations. 

- A charge of £0.45 per mile will be charged on all bookings, as will any car parking costs incurred. 

- If a booking involves a total of 3 hrs (or more) of travel, then I reserve the right to charge travel time. This is worked out by dividing the travel time in half, then charging the hourly rate for that time (e.g. 4 hrs travel will be charged as 2 hrs = £80).

- In the event of longer travel hours reasonable subsistence costs may be charged.

- If the service user(s) fails to attend, I will wait 20mins before leaving. 

- This is applicable to all bookings and the full fee will still be charged. 

- If I arrive at a booking and it is substantially different to what I was led to expect, I reserve the right to leave (according to my Code of Ethics), and still charge the full fee. 

If a booking exceeds the allocated time, and I am available to stay, an additional fee will be incurred. 

- Where overnight accommodation is required and not provided by the contractor, accommodation costs and reasonable subsistence costs will be charged. 

- If this is applicable, expense limits will be agreed with the contractor prior to the booking.

- Bookings over 2hrs continuous interpreting, or of a complex nature will usually require two or more interpreters. 

- If only one interpreter is booked, the fee with be charged at time and a half with breaks expected.

- I understand and will exercise my statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if I am not paid according to the agreed credit terms.